Last Updated: 4/2/2020
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://exotichempco.com/terms-and-conditions/
Typically, we will process orders within one to three (1 to 3) business days. During a busy holiday season, it may take three to five (3 to 5) business days to process the orders.
All orders are shipped from a Third-Party Fulfillment Center. Fulfillment time could take up to one to two (1 to 2) business days if received before 11AM EST. Order delivery times are set by the selected shipping method.
Cancellation requests must be emailed to [email protected] and must state “CANCELLED” with the referenced order number within two (2) days of the order.
Customer must notify the Company of any shipping errors or goods damaged in transit within two (2) days of receipt of shipment. Goods damaged are subject to review by the Company. Customer must comply with the review by furnishing images, documentation, and additional requests at the discretion of the Company. Qualifying orders, the company with either refund the customer or send a replacement product at no extra charge.
Returns will be reviewed on a per case basis. It is under the discretion of the Company to refund, exchange, or accept returned goods. The return date window must be within 7 days of the receipt date of the product.
To initiate a return, please email us at [email protected]. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 15919 US HWY. 17 N, Suite E Hampstead, NC 28443, United States.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Orders shipped internationally are contingent on customs regulations and may expect delays. The company is not held responsible for these delays and cannot provide any refunds if goods are forfeited. You are hereby notified, as the customer, of this risk and that you assume all responsibility. The Company accepts no responsibility for any loss resulting from the Customer’s failure to comply with Company’s carrier’s delivery. If the carrier has to return the shipment, then the Customer is liable for all shipping charges and will be credited for all merchandise return in SELLABLE condition.
Unfortunately, we are unable to offer international shipping for CBD products for the time being, since many countries are confiscating shipments. We hope in the future that CBD is recognized by other governments for its incredible medicinal benefits, but for now, we are unable to fulfill international orders. We will update this policy when things change. Thank you for your interest.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.